Privacy Policy

Last updated: 01/26/2025

At Banat Collection , we are committed to protecting the privacy of our users and customers. This privacy policy explains how we collect, use and protect your personal information when you use our website.

1. Information collected

We collect different categories of information depending on your interactions with our site:

a. Information you provide directly :

  • Name, first name, email address, telephone number, postal address.
  • Payment details (securely processed via third parties).
  • Information provided when creating your account or placing an order.

b. Information collected automatically :

  • IP address, browser type, device used.
  • Browsing data (pages visited, duration of visits, etc.) via cookies and similar technologies.

c. Information from third parties :

  • Social media platforms (if you interact with us through these platforms).
  • Payment services to verify and process your transactions.

2. Use of information

We use your data for the following purposes:

  1. Order Processing : Ensuring the proper processing and delivery of your orders.
  2. Improving customer experience : Optimizing our site, personalizing content and offers.
  3. Communication : To inform you of updates, promotions, or changes to our services.
  4. Legal Compliance : Meet our legal obligations and prevent fraud.

3. Sharing of information

We share your data only in the following cases:

  • With our service providers : Payment providers, logistics partners, website hosts.
  • Legal Compliance : If required by law, governmental authority or legal process.
  • With your consent : In all other cases, your information will only be shared with your explicit permission.

4. Cookies and similar technologies

We use cookies to improve your experience on our site. They help us:

  • Analyze user behavior (via tools like Google Analytics).
  • Personalize content and ads.
  • Manage your session (eg. keep items in your cart).

Your choices :

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit some of the functionality of the site.

5. Data protection

We implement technical and organizational security measures to protect your information:

  • Encryption of sensitive data (eg SSL for payments).
  • Restricted access to personal data.
  • Regular backups to avoid loss of information.

6. Your rights

In accordance with applicable regulations (GDPR in Europe, CCPA in the United States, etc.), you have the following rights:

  1. Right of access : Obtain a copy of the personal data we hold about you.
  2. Right of rectification : Correct incorrect or incomplete information.
  3. Right to erasure : Request the deletion of your data, unless their retention is legally required.
  4. Right to portability : Receive your data in a structured and commonly used format.
  5. Right to object : Object to the processing of your data for marketing purposes.
  6. Right to restrict processing : Restrict the use of your data in certain cases.

To exercise your rights, contact us at contact@banat-collection.com .

7. Data retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law.

  • Account Data : Retained as long as your account is active.
  • Transaction data : Retained for tax and legal reasons for 5 years.

8. Third Party Services

Our site may contain links to third-party services (e.g. social networks, payment gateways). These services have their own privacy policies, and we are not responsible for their practices.

9. Changes to the Policy

Banat Collection reserves the right to modify this policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this page regularly.

10. Contact

For any questions or requests regarding your privacy, you can contact us:

  • Email : contact@banat-collection.com.